Get an answer right away
Facing a specific issue? Resolve it here.
The Engine Room
Curious about the inner workings of Beam?
What’s the best way to set up?
Like all apps that put safety first, we also have a few simple steps to make sure you are ready to Beam. Just remember these four phrases - Download, Fill in, Link, Confirm.
Fill in your details to create an account on the app with a valid email address.
Link a credit, debit or prepaid card by Visa or MasterCard.
Confirm your email.
For Beam to work, don’t forget to turn on Bluetooth and Location from your phone settings.
Can I create an account for my friends/family?
Beam works best when an individual has a single account with a unique payment profile and mobile device, creating multiple accounts prevents your ability to earn rewards.
In case this is done unintentionally, reach out to us immediately so we can ensure there are no restrictions on the rewards you earn in the future.
Why do I need to confirm my email?
This is an important step as it lets us know you’re real. It adds a layer of security as no one else will be able to create an account with your email address.
How do I confirm my details?
Depending on how you signed up, you will receive an email or SMS as soon as you’ve created an account with us. Confirm via email or use the SMS code, and you’re all set.
Why verify my card?
This is an important step as it lets us know your card belongs to you. Your card is marked as verified once you enter the amount of a small charge as it appears on your bank statement.
Once the card is verified we refund the amount back to your card.
How do I verify my card?
1. Open the app
2. Go to My Account - top right of the home screen
3. Scroll down to My Cards
4. Tap the card you'd like to verify and enter the small amount you were charged.
5. If you're unable to find the initial verification amount, tap the 'Verify card' text next to the cards that haven't been verified yet
6. You will be able to see a screen allowing you to enter a randomized amount - the amount is a verification charge to your card and you should receive an SMS from your bank with the exact amount
7. Enter the amount into the number pad (in the case you see a comma because of your language settings instead of a decimal point, copy the amount from the SMS and paste it into the app)
The amount charged is returned to your card after 24 hours.
I want to use Beam ASAP. Can I skip this step?
Yes, you can. As long as you’ve linked a valid card, you can get your shopping on ASAP.
Just remember to confirm your email later on and verify your card to use rewards. As a safety precaution, transaction limits apply before completing verification.
How do I link a card?
Linking a card is easy. Scan a credit or debit card with your camera phone and Beam’s smart technology will do the work for you. Or feel free to manually enter your details.
How do I remove a card?
You can remove or unlink a card at any time.
iOS: My Account > Wallet > Payment methods > Swipe left on the card to remove.
Android: My Account > Wallet > My cards > Long tap the card in the app to remove your card.
What are notifications for?
Notifications or push messages point you to rewards all around you.
For example, Beamers in their car about to enter ENOC got a message from us, reminding them that they can win fuel for a year just by filling up and sharing their experience. If not for the message, Beamers may have missed out.
How do I turn on notifications?
Go to “Settings” to turn on Notifications so we can point you to rewards nearby.
Tap and go
Beam terminals are now at store counters across UAE and Sweden including supermarkets, fuel stations and restaurants.
When you are at the checkout:
01/ Tell the cashier you’re paying with Beam
02/ Tap your phone on the Beam terminal
03/ Once the payment is confirmed, you’re done!
Dine and tip
When asking for the bill, tell the waiter you’re paying with Beam, then:
01/ Enter your PIN to view the bill
02/ Select a tip
03/ Check your total to pay and…
yep, you’re done!
Fuel up and drive
Beam at any ENOC or EPPCO station, without leaving your vehicle.
When you’re at the pump:
01/ Select the pump number
02/ Stay cool while the tank is filled up outside
03/ Check your total, pay and drive.
How do I search for places outside my current location?
Brands show on the main feed. If you can’t find what you’re looking for, scroll to the bottom of the main feed where you’ll find a search bar. Type in to pick a location or brand of your choice.
How do I share my location?
01/ Go to SETTINGS on your phone
02/ Scroll to find BEAM, switch on LOCATION
03/ You’re all set
Why do I need to share my location?
If we can’t locate you, Beam doesn’t work. We need to verify the store you are at so Beam can get signals from beacons to process your transaction.
Simply go to your phone’s Settings > Beam> Location > You’re on!
Beam is not detecting the store I am currently at, is something wrong?
A store details screen will automatically open in the app when you are at a Beam store.
If it doesn’t, check that:
01/ Location service is on
02/ Bluetooth is on
Does Bluetooth drain my battery life?
Beacons use Bluetooth Low Energy (BLE) which is built into your phone - iPhones and Androids. Leaving your Bluetooth on will not drain your battery.
Want to know more about BLE beacons? Read our blog post, “What happens when you Beam”.
How do I switch on Bluetooth?
01/ Go to Settings on your phone
02/ Find Bluetooth, switch it on
03/ You’re all set
Why do I need to switch on Bluetooth?
Beam is powered by beacon technology which requires Bluetooth to work.
If your Bluetooth is off, Beam won’t be able to locate the beacons in the store to process a transaction.
Simply go to your phone’s Settings > Bluetooth > You’re on!
How will I get my receipts after a purchase?
Your receipts will be automatically stored in the app. Organise and see all your rewards and savings in one place, minus the wallet bulk.
Go to My Account > Wallet > Receipts to view all receipts.
How can I earn rewards?
Transacting with Beam automatically earns you rewards on each transaction.
Generally, the rewards are larger when Beaming beyond fuel and grocery stores.
How do I spend rewards?
Your reward is automatically spent if you're on the spend mode when you pay with Beam, meaning you don’t have to search or even show the amount to the cashier/staff.
Just pay at the store as you normally would. Beam will deduct the reward from your transaction and you will only be charged any balance.
Can I spend rewards at any brand I like?
Yes, anywhere at all. It doesn't matter where you earn it, you can spend your reward at any Beam brand.
Do I have to spend rewards straight after earning them?
That’s up to you. You can do it right away or go to the save mode to wait to accumulate more rewards and spend it later.
What is a bonus?
A bonus is a time sensitive amount for a store, available to Beamers occasionally. When available, they are automatically used before your rewards or even charging your linked card, depending on the amount.
If you see one, use it right away because it resets every time you transact.
How do I use a bonus?
Transacting at a store for which you have the bonus available, will automatically use the bonus amount first.
If the amount of your transaction is less than the bonus, the bonus will reset after the transaction and show none, unless there's another bonus available for a different store.
What is Express Beam?
Express Beam gives you the chance* to Beam faster than ever with 5 fewer taps on your phone!
To enable Express Beam:
01/ Go to My Account from the top right side of the home screen
02/ Scroll down to Payments and switch on Pay with Touch ID/ Pay with Fingerprint
03/ Enable Express Beam
*only available for users that have phone security turned on.
How does Express Beam work?
When you enable Express Beam we authenticate your account when you open the app, removing the need to enter your pin a second time at the checkout, making it even faster to Beam.
Only available for users that have phone security enabled on their device.
Can I use Beam in conjunction with another voucher/offer?
This is up to the brand/store policy.
I didn't get my first Beam reward
We give you AED 25 if you're new to Beam when you enter a friend's promo code or the promo code BEAMNOW.
Make sure you don't already have a Beam account, have added your email and phone number and your linked card is verified.
Can I transfer my rewards from one store to another?
With the Spend or Save reward, all your rewards are now in one balance. You're free to use any reward you earn anywhere at any time. No more locking your entire reward to a store.
The only choice you have to make now is whether you want to spend or save using the toggle.
Can I redeem my rewards in conjunction with another voucher/offer?
This is up to the brand/store policy.
Can I redeem my rewards if the item I am buying is discounted?
Yes, you can.
Can my rewards expire?
Partner campaigns, however, are temporary in nature and deadlines do apply. These are stated under Terms and Conditions.
If there are no transactions made for a continuous period of 90 days before September 2017, the rewards in the account would have expired due to inactivity.
Are my card details protected?
Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.
Is paying with Beam safe?
Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a stranger, a Beam PIN known only to you is needed before you can pay with the app.
Here are the top 3 things to know about our secure payments:
- Your card number is NEVER stored in the app or your phone.
- Your card details are NEVER sent to merchants.
- Your transactions are protected by a personal PIN known only to you.
For example, in the past at a petrol station, you’d have handed over your card and PIN to an attendant at ENOC. With Beam, you can now pay for petrol in the comforts of your vehicle knowing your account details are safe.
What if my phone is stolen?
All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever stored in your phone. This means that no one will be able to access your personal information from the app.
How we deal with your data
We care about protecting your data and only keep records that we need.
If you haven't used Beam for 12 months and don't have an active funding source linked to your account we'll reach out and let you know your PII and reward data will be deleted in 30 days.
To stop your account being deleted simply link a new funding source and we'll continue to maintain your account.
I can't see my invite code
Once you start using Beam to pay, we give you an invite code so you can start earning rewards for referring friends.
Please note there is an eligibility criteria to earn this reward. To become eligible, you need to have spent at least 500, excluding rewards, with Beam.
There is a problem with my account
If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud detection system.
When this happens the app will alert you that there is a problem. Transaction limits will then be applied preventing you from paying with Beam.
To start using Beam again contact support with the following details:
- The email or phone number ID for the account you would like to keep using
- A copy of your passport, national ID card or driving license
- A photo of the credit card linked to your account
We will review your case and where possible lift the limits from your account.
I can't see Express Beam!
If you're unable to see Express Beam, make sure the below are done:
- Phone security is enabled on your device
- Touch ID/Fingerprint is enabled in the app
- Bluetooth is turned on from settings
I couldn't link my card
Please ensure that all your card details have been entered correctly and the card is still valid.
If you are still experiencing issues, please consider contacting your bank to ensure your card is authorised for online transactions or try linking another card.
Some banks do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account.
I forgot my PIN. What do I do?
It happens to the best of us, don’t worry Beamer. Resetting your PIN is easy. Simply tap “FORGOT PIN?” from “Enter your Beam PIN” screen and follow the steps.
Beam, the leading mobile wallet app in the UAE and Sweden, lets you pay with your phone and earn rewards.
We’ve been making payments easy to suit you and your environment.
From fuel and groceries to fine dining, Beam removes the burden of cash, loose change, receipts, credit and loyalty cards.
In 2016, we created a world-first in beacon technology. Beam became the first app in the UAE to let you pay for fuel from your car.
Beam continues to design, test and build new realities in the UAE and beyond.
Beam is accepted at over 3,000 stores.
Paying with Beam is simple and secure, and our family is a cool 350,000 Beamers strong.
Earn and redeem rewards at supermarkets, petrol stations, restaurants and much more.
Beam rewards work the way life does. For example, you could grab a coffee in the morning and use the reward gained from that purchase for groceries in the evening. You are not cuffed to just one brand or experience. Earn rewards on every spend, and redeem it anywhere you like.
Beam mimics your daily life to enrich how you already spend. We are not in the business of pushing you to spend more than you do.
Beam in the press
18 January 2017
Publication: Hoodi’s Blog
1 December 2016
Title: Mastercard celebrates 30 years of success in the UAE
Publication: Albawaba News
“Demonstrating the role of alliances with industry players in advancing the country’s drive towards a cashless society, Mastercard collaborated with Beam Wallet – a world-class mobile commerce and rewards platform – to incentivize cashless transactions and drive greater value to customers.”
20 October 2016
Title: A Dubai man has won free supply of petrol for a year
Publication: Time Out Dubai
8 August 2016
Title: Pay for petrol with your phone? Beam Wallet & EPPCO hands on.
31 May 2016
Title: Beam Wallet and MasterCard team up to offer an innovative and rewarding mobile payment experience in the UAE
25 February 2015
Title: Beam Wallet: Making Shopping More Rewarding