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The Engine Room

Curious about the inner workings of Beam?

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Account & settings

Setting up

  • What’s the best way to set up?

    Like all other apps that put safety first, Beam employs a few precautionary steps before you are ready to Beam. Just remember these four phrases - Download, Fill in, Link, Confirm.

    Download the app for iPhone and Android via the App Store or Google Play.

    Fill in your details to create an account on the app with a valid email address.

    Link a credit, debit or prepaid card by Visa or MasterCard.

    Confirm your email.

    For Beam to work, don’t forget to turn on Bluetooth and Location from your phone Settings.

  • Can I create an account for my friends/family?

    Beam works best when an individual has a single account with a unique payment profile and mobile device, creating multiple accounts prevents your ability to earn rewards.

    In case this is done unintentionally, reach out to us immediately so we can ensure there are no restrictions on the rewards you earn in the future.

Verify card & details

  • Why do I need to confirm my email?

    This is an important step as it let’s us know you’re real. It adds a layer of security as no one else will be able to create an account with your email address. 

  • How do I confirm my email?

    Depending on how you signed up, you will receive an email or SMS as soon as you’ve created an account with us. Confirm via email or use the SMS code, and you’re all set. 

  • Why verify my card?

    This is an important step as it lets us know your card belongs to you. Your card is marked as verified once you enter the amount of a small charge as it appears on your bank statement.

    Once the card is verified we refund the amount back to your card.


  • How do I verify my card?

    01/ Open the app

    02/ Go to My Account - top right of the home screen

    03/ Scroll down to My Cards

    04/ Tap the card you'd like to verify and enter the small amount you were charged.

    05/ If you're unable to find the initial verification amount, tap the 'Verify card' text next to the cards that haven't been verified yet

    06/ You will be able to see a screen allowing you to enter a randomized amount - the amount is a verification charge to your card and you should receive an SMS from your bank with the exact amount

    07/ Enter the amount into the number pad (in the case you see a comma because of your language settings instead of a decimal point, copy the amount from the SMS and paste it into the app)

    The amount charged is returned immediately.
    Your card should now be verified!

  • I want to use Beam ASAP. Can I skip this step?

    Yes, you can. As long as you’ve linked a valid card and verified it, you can get your shopping on ASAP.

    Just remember to confirm your email later on. As a safety precaution, a transaction limit applies before verification. 

Link a card

  • How do I link a card?

    Linking a card is easy. Scan a credit or debit card with your camera phone and Beam’s smart technology will do the work for you. Or feel free to manually enter your details.

  • How do I remove a card?

    You can remove or unlink a card at any time. Go to My Account > Payment Methods > Swipe left on iOS and tap the card on Android in the app to remove your card.

Notifications

  • What are notifications for?

    Notifications or push messages point you to rewards all around you.

    For example, Beamers in their car about to enter ENOC got a message from us, reminding them that they can win fuel for a year just by filling up and sharing their experience. If not for the message, Beamers may have missed out. 

  • How do I turn on notifications?

    Go to “Settings” to turn on Notifications so we can point you to rewards nearby. 

     

     

Payments

Payments

  • Tap and go

    Beam terminals are now at store counters across UAE and Sweden including supermarkets, petrol stations and restaurants.

    When you are at the checkout:

    01/ Tell the cashier you’re paying with Beam
    02/ Tap your phone on the Beam terminal
    03/ Once the payment is confirmed, you’re done!

     

  • Dine and tip

    When asking for the bill, tell the waiter you’re paying with Beam, then:

    01/ Enter your PIN to view the bill

    02/ Select a tip

    03/ Check your total to pay and…

    yep, you’re done!

     

  • Fuel up and drive

    Beam at any ENOC or EPPCO station, without leaving your vehicle.

    When you’re at the pump:

    01/ Select the pump number
    02/ Stay cool while the tank is filled up outside
    03/ Tap “Done filling” when the attendant has finished fueling
    04/ Check your total, pay and drive.

Location

Bluetooth

Receipts

  • How will I get my receipts after a purchase?

    Your receipts will be automatically stored in the app. Organise and see all your rewards and savings in one place, minus the wallet bulk.


    Go to My Account > Wallet > Receipts to view all receipts.

     

Rewards

Earn

  • How can I earn rewards?

    Transacting with Beam automatically earns you rewards on each transaction.
    Generally, the rewards are larger when Beaming beyond fuel and grocery stores.

Spend

  • How do I spend rewards?

    Your reward is automatically spent if you're on spend mode when you pay with Beam, meaning you don’t have to search or even show the amount to the cashier/staff.

    Just pay at the store as you normally would. Beam will deduct the reward from your transaction and you will only be charged the balance.

  • Can I spend rewards at any brand I like?

    Yes, anywhere at all. It doesn't matter where you earn it, you can spend your reward at any Beam brand.

  • Do I have to spend rewards straight after earning them?

    That’s up to you. You can do it right away or go to save move to wait to accumulate more and then spend it later.

Bonus

  • What is a bonus?

    A bonus is a time sensitive amount for a store available to certain Beamers. If available, they are automatically used before your rewards or even your linked card, depending on the amount.

    If you see one, use it right away because it resets every time you transact.

  • How do I use a bonus?

    Transacting at a store the bonus is available for, will automatically use the bonus.

    If the amount of your transaction is less than the bonus, the bonus will reset after the transaction and show none, unless there's another bonus available for the same account.

FAQs

Payments

  • What is Express Beam?

    Express Beam gives you the chance* to Beam faster than ever with 5 fewer taps on your phone!

    To enable Express Beam:

    01/ Go to My Account from the top right side of the home screen
    02/ Scroll down to Payments and switch on Pay with Touch ID/ Pay with Fingerprint
    03/ Enable Express Beam

     

    *only available for users that have phone security turned on.

  • How does Express Beam work?

    When you enable Express Beam we authenticate your account when you open the app, removing the need to enter your pin a second time at the checkout, making it even faster to Beam.

    Only available for users that have phone security enabled on their device.

  • Can I use Beam in conjunction with another voucher/offer?

    This is up to the brand/store policy.

Rewards

Safety & trust

  • Are my card details protected?

    Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.

  • Is paying with Beam safe?

    Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a stranger, a Beam PIN known only to you is needed before you can pay with the app.

    Here are the top 3 things to know about our secure payments:

    • Your card number is NEVER stored in the app or your phone.
    • Your card details are NEVER sent to merchants.
    • Your transactions are protected by a personal PIN known only to you.

    For example, in the past at a petrol station, you’d have handed over your card and PIN to an attendant at ENOC. With Beam, you can now pay for petrol in the comforts of your vehicle knowing your account details are safe.

  • What if my phone is stolen?

    All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever stored in your phone. This means that no one will be able to access your personal information from the app.

Data & security

  • How we deal with your data

    We care about protecting your data and only keep records that we need.
    If you haven't used Beam for 12 months and don't have an active funding source linked to your account we'll reach out and let you know your PII and reward data will be deleted in 30 days.

    To stop your account being deleted simply link a new funding source and we'll continue to maintain your account.

Troubleshooting

  • I can't see my invite code

    Once you start using Beam to pay, we give you an invite code so you can start earning rewards for referring friends. 

    Please note there is an eligibility criteria to earn this reward. To become eligible, you need to have spent at least 500, excluding rewards, with Beam.

  • There is a problem with my account

    If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud detection system.

    When this happens the app will alert you that there is a problem. Transaction limits will then be applied preventing you from paying with Beam.

    To start using Beam again contact support with the following details:

    1. The email or phone number ID for the account you would like to keep using
    2. A copy of your passport, national ID card or driving license
    3. A photo of the credit card linked to your account

    We will review your case and where possible lift the limits from your account.

     

  • I can't see Express Beam!

    If you're unable to see Express Beam, make sure the below are done:

    • Phone security is enabled on your device
    • Touch ID/Fingerprint is enabled in the app
    • Bluetooth is turned on from settings
  • I couldn't link my card

    Please ensure that all your card details have been entered correctly and the card is still valid.

    If you are still experiencing issues, please consider contacting your bank to ensure your card is authorised for online transactions or try linking another card.

    Some banks do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account.

  • I forgot my PIN. What do I do?

    It happens to the best of us, don’t worry Beamer. Resetting your PIN is easy. Simply tap “FORGOT PIN?” from “Enter your Beam PIN” screen and follow the steps.

About Beam

About Beam