I can't see my invite code
Once you start using Beam to pay, we give you an invite code so you can start earning rewards for referring friends.
Please note there is an eligibility criteria to earn this reward. To become eligible, you need to have spent at least 500, excluding rewards, with Beam.
There is a problem with my account
If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud detection system.
When this happens the app will alert you that there is a problem. Transaction limits will then be applied preventing you from paying with Beam.
To start using Beam again contact support with the following details:
- The email or phone number ID for the account you would like to keep using
- A copy of your passport, national ID card or driving license
- A photo of the credit card linked to your account
We will review your case and where possible lift the limits from your account.
I couldn't link my card
Please ensure that all your card details have been entered correctly and the card is still valid.
If you are still experiencing issues, please consider contacting your bank to ensure your card is authorised for online transactions or try linking another card.
Some banks do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account.
I forgot my PIN. What do I do?
It happens to the best of us, don’t worry Beamer. Resetting your PIN is easy. Simply tap “FORGOT PIN?” from “Enter your Beam PIN” screen and follow the steps.
Can I transfer my rewards from one store to another?
No. Your total reward amount will be allocated to the brand you select.
Can I redeem my rewards in conjunction with another voucher/offer?
This is up to the brand/store policy. However, in general, you will not be able to redeem Beam rewards with another voucher/offer from a third party like Entertainer.
Can I redeem my rewards if the item I am buying is discounted?
Yes, you can.
Are my card details protected?
Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.
Is paying with Beam safe?
Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a stranger, a Beam PIN known only to you is needed before you can pay with the app.
Here are the top 3 things to know about our secure payments:
- Your card number is NEVER stored in the app or your phone.
- Your card details are NEVER sent to merchants.
- Your transactions are protected by a personal PIN known only to you.
For example, in the past at a petrol station, you’d have handed over your card and PIN to an attendant at ENOC. With Beam, you can now pay for petrol in the comforts of your vehicle knowing your account details are safe.
What if my phone is stolen?
All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever stored in your phone. This means that no one will be able to access your personal information from the app.
I forgot my PIN. What do I do?
Simply follow the “Forgot PIN?” prompts in the app when you enter an incorrect PIN.