Payments

    • What is Express Beam?

      Express Beam gives you the chance* to Beam faster than ever with 5 fewer taps on your phone!

      To enable Express Beam:

      01/ Go to My Account from the top right side of the home screen
      02/ Scroll down to Payments and switch on Pay with Touch ID/ Pay with Fingerprint
      03/ Enable Express Beam

       

      *only available for users that have phone security turned on.

    • How does Express Beam work?

      When you enable Express Beam we authenticate your account when you open the app, removing the need to enter your pin a second time at the checkout, making it even faster to Beam.

      Only available for users that have phone security enabled on their device.

    • Can I use Beam in conjunction with another voucher/offer?

      This is up to the brand/store policy.

    Rewards

    Safety & trust

    • Are my card details protected?

      Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.

    • Is paying with Beam safe?

      Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a stranger, a Beam PIN known only to you is needed before you can pay with the app.

      Here are the top 3 things to know about our secure payments:

      • Your card number is NEVER stored in the app or your phone.
      • Your card details are NEVER sent to merchants.
      • Your transactions are protected by a personal PIN known only to you.

      For example, in the past at a petrol station, you’d have handed over your card and PIN to an attendant at ENOC. With Beam, you can now pay for petrol in the comforts of your vehicle knowing your account details are safe.

    • What if my phone is stolen?

      All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever stored in your phone. This means that no one will be able to access your personal information from the app.

    Data & security

    • How we deal with your data

      We care about protecting your data and only keep records that we need.
      If you haven't used Beam for 12 months and don't have an active funding source linked to your account we'll reach out and let you know your PII and reward data will be deleted in 30 days.

      To stop your account being deleted simply link a new funding source and we'll continue to maintain your account.

    Troubleshooting

    • I can't see my invite code

      Once you start using Beam to pay, we give you an invite code so you can start earning rewards for referring friends. 

      Please note there is an eligibility criteria to earn this reward. To become eligible, you need to have spent at least 500, excluding rewards, with Beam.

    • There is a problem with my account

      If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud detection system.

      When this happens the app will alert you that there is a problem. Transaction limits will then be applied preventing you from paying with Beam.

      To start using Beam again contact support with the following details:

      1. The email or phone number ID for the account you would like to keep using
      2. A copy of your passport, national ID card or driving license
      3. A photo of the credit card linked to your account

      We will review your case and where possible lift the limits from your account.

       

    • I can't see Express Beam!

      If you're unable to see Express Beam, make sure the below are done:

      • Phone security is enabled on your device
      • Touch ID/Fingerprint is enabled in the app
      • Bluetooth is turned on from settings
    • I couldn't link my card

      Please ensure that all your card details have been entered correctly and the card is still valid.

      If you are still experiencing issues, please consider contacting your bank to ensure your card is authorised for online transactions or try linking another card.

      Some banks do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account.

    • I forgot my PIN. What do I do?

      It happens to the best of us, don’t worry Beamer. Resetting your PIN is easy. Simply tap “FORGOT PIN?” from “Enter your Beam PIN” screen and follow the steps.