FAQs

Express Beam gives you the chance* to Beam faster than ever with 5 fewer taps on your phone!

To enable Express Beam:

01/ Go to My Account from the top right side of the home screen
02/ Scroll down to Payments and switch on Pay with Touch ID/ Pay with Fingerprint
03/ Enable Express Beam

*only available for users that have phone security turned on.

When you enable Express Beam we authenticate your account when you open the app, removing the need to enter your pin a second time at the checkout, making it even faster to Beam.

Only available for users that have phone security enabled on their device.

This is up to the brand/store policy.

We give you AED 25 if you're new to Beam when you enter a friend's promo code or the promo code BEAMNOW.

Make sure you don't already have a Beam account, have added your email and phone number and your linked card is verified.

With the Spend or Save reward, all your rewards are now in one balance. You're free to use any reward you earn anywhere at any time. No more locking your entire reward to a store.

The only choice you have to make now is whether you want to spend or save using the toggle.

This is up to the brand/store policy.

Yes, you can.

Generally, no.

Partner campaigns, however, are temporary in nature and deadlines do apply. These are stated under Terms and Conditions.

If there are no transactions made for a continuous period of 90 days before September 2017, the rewards in the account would have expired due to inactivity.

Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international standard for handling credit card data. This ensures that no one (merchants included) will be able to access your card information from the Beam app.

Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a stranger, a Beam PIN known only to you is needed before you can pay with the app.

Here are the top 3 things to know about our secure payments:

• Your card number is NEVER stored in the app or your phone.
• Your card details are NEVER sent to merchants.
• Your transactions are protected by a personal PIN known only to you.

For example, in the past at a petrol station, you’d have handed over your card and PIN to an attendant at ENOC. With Beam, you can now pay for petrol in the comforts of your vehicle knowing your account details are safe.

All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever stored in your phone. This means that no one will be able to access your personal information from the app.

We care about protecting your data and only keep records that we need.
If you haven't used Beam for 12 months and don't have an active funding source linked to your account we'll reach out and let you know your PII and reward data will be deleted in 30 days.

To stop your account being deleted simply link a new funding source and we'll continue to maintain your account.

Once you start using Beam to pay, we give you an invite code so you can start earning rewards for referring friends. 

Please note there is an eligibility criteria to earn this reward. To become eligible, you need to have spent at least 500 USD, excluding rewards, with Beam.

If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud detection system.

When this happens the app will alert you that there is a problem. Transaction limits will then be applied preventing you from paying with Beam.

To start using Beam again contact support with the following details:

1. The email or phone number ID for the account you would like to keep using
2. A copy of your passport, national ID card or driving license
3. A photo of the payment card linked to your account (please ensure that only the last 4 digits and your name are visible, you may hide any other details as needed)

We will review your case and where possible lift the limits from your account.

If you're unable to see Express Beam, make sure the below are done:

• Phone security is enabled on your device
• Touch ID/Fingerprint is enabled in the app
• Bluetooth is turned on from settings

Please ensure that all your card details have been entered correctly and the card is still valid.

If you are still experiencing issues, please consider contacting your bank to ensure your card is authorised for online transactions or try linking another card.

Some banks do not permit debit cards to be used for online transactions. Unfortunately, this means that some cards cannot be linked to your Beam account.

It happens to the best of us, don’t worry Beamer. Resetting your PIN is easy. Simply tap “FORGOT PIN?” from “Enter your Beam PIN” screen and follow the steps.