FAQs

Payments

• What is Express Beam?
  Express Beam gives you the chance* to Beam faster than ever with 5 fewer taps on your phone!To enable Express Beam:01...
• How does Express Beam work?
  When you enable Express Beam we authenticate your account when you open the app, removing the need to enter your pin ...
• Can I use Beam in conjunction with another voucher/offer?
  This is up to the brand/store policy.

Rewards

• I didn't get my first Beam reward
  We give you AED 25 if you're new to Beam when you enter a friend's promo code or the promo code BEAMNOW. Make sure yo...
• Can I transfer my rewards from one store to another?
  With the Spend or Save reward, all your rewards are now in one balance. You're free to use any reward you earn anywhe...
• Can I redeem my rewards in conjunction with another voucher/offer?
  This is up to the brand/store policy.
• Can I redeem my rewards if the item I am buying is discounted?
  Yes, you can.
• Can my rewards expire?
  Generally, no.Partner campaigns, however, are temporary in nature and deadlines do apply. These are stated under Term...

Safety & trust

• Are my card details protected?
  Yes. Your card number is never stored in the app or your phone. Beam is 100% PCI-DSS compliant, the international sta...
• Is paying with Beam safe?
  Paying with Beam on your phone is more secure than conventional card payments. Unlike cards which can be used by a st...
• What if my phone is stolen?
  All sensitive data, including credit card details, is encrypted and secured in the cloud. No sensitive data is ever s...

Data & security

• How we deal with your data
  We care about protecting your data and only keep records that we need. If you haven't used Beam for 12 months and don...

Troubleshooting

• I can't see my invite code
  Once you start using Beam to pay, we give you an invite code so you can start earning rewards for referring friends. ...
• There is a problem with my account
  If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud ...
• I can't see Express Beam!
  If you're unable to see Express Beam, make sure the below are done: Phone security is enabled on your device Touch I...
• I couldn't link my card
  Please ensure that all your card details have been entered correctly and the card is still valid. If you are still ex...
• I forgot my PIN. What do I do?
  It happens to the best of us, don’t worry Beamer. Resetting your PIN is easy. Simply tap “FORGOT PIN?” from “Enter yo...