If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud detection system.
When this happens the app will alert you that there is a problem. Transaction limits will then be applied preventing you from paying with Beam.
To start using Beam again contact support with the following details:
- The email or phone number ID for the account you would like to keep using
- A copy of your passport, national ID card or driving license
- A photo of the payment card linked to your account (please ensure that only the last 4 digits and your name are visible, you may hide any other details as needed)
We will review your case and where possible lift the limits from your account.