Questions? We have answers.

    There is a problem with my account

    If you are seeing "There is a problem with your account" in the app, this means your account is flagged by our fraud detection system.

    When this happens the app will alert you that there is a problem. Transaction limits will then be applied preventing you from paying with Beam.

    To start using Beam again contact support with the following details:

    1. The email or phone number ID for the account you would like to keep using
    2. A copy of your passport, national ID card or driving license
    3. A photo of the payment card linked to your account (please ensure that only the last 4 digits and your name are visible, you may hide any other details as needed)

    We will review your case and where possible lift the limits from your account.


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